Conflict Management Style – National Tactical Officers' Association

NTOA Command College

		Never	Rarely	Sometimes	Frequently	Always
1	I explore issues with others so as to find solutions that meet everyone’s needs.
2	I try to negotiate and adopt a give-and-take approach to problem situations.
3	I try to meet the expectations of others.
4	I would argue my case and insist on the merits of my point of view.
5	When there is a disagreement, I gather as much information as I can and keep the lines of communication open.
6	When I find myself in an argument, I usually say very little and try to leave as soon as possible.
7	I try to see conflicts from both sides. What do I need? What does the other person Need? What are the issues involved?
8	I prefer to compromise when solving problems and just move on.
9	I find conflicts challenging and exhilarating; I enjoy the battle of wits that usually follows.
10	Being at odds with other people makes me feel uncomfortable and anxious.
11	I try to accommodate the wishes of my friends and family.
12	I can figure out what needs to be done and I am usually right.
13	To break deadlocks, I would meet people halfway.
14	I may not get what I want but it’s a small price to pay for keeping the peace.
15	I avoid hard feelings by keeping my disagreements with others to myself.

Source: Thomas, K.W. and R.H. Kilmann, 1974, The Thomas-Kilmann Conflict Mode Instrument, Tuxedo, NY: XICOM, Inc.

All Rights Reserved, National Tactical Officers Association and National Command & Staff College © 2020